Refund policy

Returning Damaged/Defective Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of
replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage/defect cannot be verified over the phone or via email contact, the item may be required to return to Traveler On The Path for inspection before a determination can be made as to the state of the product.

How To Return An Item

Contact Customer Support to request a return. You must make this request within 15 days of receiving the shipment.

Be sure to specify the damage or defect in your product and the reason for the return request in your message.  Once we understand what the issue is we will try to get it resolved.

What The Return Process Usually
Entails

All sales are final unless we make a mistake or mis-advertise a product.  After a return is authorized and the return is received and processed, funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).

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