Returning Damaged/Defective Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage/defect cannot be verified over the phone or via email contact, the item may be required to return to Traveler On The Path for inspection before a determination can be made as to the state of the product.

How To Return An Item

Contact Customer Support to request a return. You must make this request within 15 days of receiving the shipment.

Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund. 

What The Return Process Usually
Entails

If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).

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Return Policy

We promise 100% satisfaction. If you don't love it, we'll take it back If you are not satisfied for any reason with the product, you may return your purchase for a replacement or refund within 15 days of receipt.